FAQ｜Hita Onsen Kizantei Hotel Official Site

FAQ

Thank you for visiting the official website of Kizantei Hotel.
Consult the FAQ to find answers to questions you may have about your trip.

How can I make a reservation?: You can call us at +81-(0)973-23-2191 (direct line to Kizantei Hotel). It is also possible to make a reservation via the Internet.
You can call us between 9 a.m. and 6 p.m.
If you call outside of these hours, you may leave a message, and we will call you back as soon as possible. Thank you for your understanding.
Can I cancel my reservation? Is there a cancellation fee?: A cancellation fee calculated based on the regular price is charged in case of cancellation
(50% three days prior to the reservation, 70% two days prior to the reservation, 90% the on the day prior to the reservation, 100% on the same day as the reservation or if the guest does not show up).
Please contact the hotel for details.
Can I request a room on a specific floor or facing a certain direction?: If you have any specific requests, please let us know upon making a reservation.
At KIZANTEI Hotel we do our best to fulfill the requests of our guests.
However, depending on the reservation status, room type etc. we cannot guarantee that your requests will be met.
Thank you in advance for your understanding.

Are there any non-smoking rooms?: We do not have non-smoking rooms, but we make sure to properly deodorize them.
Is the hotel wheelchair-accessible?: Although KIZANTEI Hotel is not wheelchair-accessible, there are no large steps except for certain sections of the building, so guests with wheelchairs are welcome.

What is the time frame for check-in? Can I check-in late?: Check in is from 3 p.m. to 6 p.m.
Please contact us if you will be late by more than 2 hours after your scheduled time of arrival.
Your reservation may be cancelled if you do not contact us.
Can you look after my baggage before check-in?: We can look after your baggage up to 2 days prior to the date of check-in.
However, it should not contain valuable/fragile items.Thank you for your understanding.
Can I send my baggage to the hotel beforehand?: You can send your baggage to our front desk. Please specify your name and the date of your stay in the remarks column of the delivery slip.
Please note that KIZANTEI Hotel cannot receive baggage sent with cash-on-delivery.
Can I have a late check-out? Until what time?: An additional fee will be charged if the room will continue to be used after check-out (10:00 am)
1 hour per person / 1,000 Yen
After 6:00 pm …. 100% of the regular room fee
This service may not be possible depending on the room availability on the day.

From what age are children charged? Is there a price for children?: Children of preschool age can stay at no extra charge if no extra bedding (sleeping in same bed as parents) or meal is requested.
Which credit cards are accepted?: The credit cards shown below are accepted. Please contact us if you wish to use a different type of card.
JCB, VISA, MASTER, AMEX, UC, DC, NICOS, DINERS, UFJ, SAISON, OC, AEON, KC
How can I make a payment on behalf of someone I invited?: Payment can be made directly at the hotel before the date of check-in or by bank transfer.

Is there a parking lot?: The parking lot can accommodate 40 cars and five large buses.